Privacy Policy Privacy Policy

1. Purpose of Use of Personal Information

The personal information acquired from customers will only be used within the following scope, except when there is a legal basis or when it is for a purpose previously communicated:

• To respond to and answer inquiries
• To accept and manage accommodation reservations and to smoothly provide stay services
• For statistical processing aimed at analyzing usage trends and improving service quality
• To improve and develop services provided by the Company

2. Types of Acquired Personal Information

The Company may acquire and retain the following types of personal information:

• Basic customer information (name, address, date of birth, gender, nationality, email address, phone number, etc.)
• Payment-related information (credit card information, bank account information, billing address, etc.)
• Information regarding usage status (facility usage history, etc.)
• Records of inquiries and communications (emails, form inputs, call records, etc.)
• Information collected through security equipment such as security cameras
• Information automatically acquired when browsing the site (cookies, IP address, browser information, access history, etc.)
• Information required for the guest registry under the Hotel Business Act (name, address, occupation, nationality, passport number, age, etc.)

3. Provision to Third Parties and Subcontracting

The personal information provided by customers will not be disclosed or provided to any third party, except in the following cases:

• When the customer has given prior consent
• Provision to subcontractors: In providing accommodation services, we may share information within the scope necessary to perform business tasks with partner companies entrusted with cleaning, maintenance, key management, etc. In such cases, the Company obliges the subcontractors to strictly manage personal information and supervises them appropriately.
• When disclosure is requested by public institutions such as investigative agencies or courts through proper procedures based on the law

4. Retention Period of Personal Information

When the retention period mandated by law expires, or when the personal information is no longer needed because the intended purpose has been achieved, the Company will promptly delete or discard it using appropriate methods.

5. Security Management of Personal Information

The Company appoints a dedicated information management supervisor and strives to always keep retained personal information accurate and up-to-date. Furthermore, we continuously implement technical and organizational security measures to prevent risks such as leakage, loss, or damage of information, and timely discard information that is no longer necessary.

6. Compliance with Laws and Norms

In handling personal information, the Company faithfully complies with the Act on the Protection of Personal Information, other related laws and regulations, and guidelines established by competent authorities.

7. Revisions to this Policy

The Company may review this Privacy Policy from time to time in response to amendments to laws or changes in business content. If revisions occur, the latest version will be promptly posted on this site, and the revised policy will take effect at the time of posting.

8. Contact for Personal Information Inquiries

Yocto Asset Management Co., Ltd. - THE OKINAWA SHURI
7-391 Nagabuchi, Ome City, Tokyo 198-0052
Email: info@chanoaji.com
Website: https://shuri.chanoaji.com